Shipping policy
Shipping Policy
Last updated: 13 June 2025
Delivery Areas
We deliver to:
- Geelong
- Bannockburn
- The Bellarine Peninsula
- Torquay
- Surf coast
- Surrounding areas
If unsure, please contact us before ordering.
Delivery Days & Times
• Wholesale: Tuesdays & Thursdays, scheduled around your location and café hours.
• Retail: Fridays. For specific delivery dates, mention at checkout and we’ll do our best to accommodate.
Processing Times
• Retail: 48 hours’ notice required.
• Wholesale: 48 hours’ notice required.
Delivery Fees
• Retail local delivery: $15 flat rate
• Pick-up available by arrangement (see checkout)
Packaging
• Retail: Custom boxes with clear windows
• Gift boxing available on request (includes ribbon)
• Wholesale: Brown cardboard boxes with clear windows, lined with branded baking paper
Order Tracking
You’ll receive an email once your order is confirmed. Questions? Contact sales@sugarandslice.com.au or call 0494 336 729.
Missed Deliveries
Please ensure someone is available to receive perishable items.
Returns & Issues
Contact us within 24 hours if something is incorrect, damaged, or missing.
Questions?
We’re always happy to help. Email sales@sugarandslice.com.au, visit our website, or DM us on socials.